USAA Extended Hours Trading (Pre Market and After Hours)

2020 USAA brokerage extended hours trading fees, broker surcharge, and time period. How to enter pre market and after market buy/sell orders/trades at USAA Investments.

What Time Does USAA Starts Trading?

USAA Investments starts trading at 9:30 am, EST. There is no pre-market trading at USAA. To compare, $0-commission broker Webull’s pre-market session opens at 4:00 am, EST.

USAA Extended-Hours Trading Time

Many brokers offer extended-hours trading where orders can be submitted outside of normal market hours. Unfortunately, USAA Brokerage is not one of them. (See all Broker extended hours trading times.) Extended-hours trading is another letdown from the financial conglomerate. Hopefully in the future, the company will provide better brokerage services for its clients.

Customer Service

USAA did not grow to its current size of 11.4 million members and $24.4 billion in annual revenues by only providing highly competitive prices on insurance and financial services. It got there by providing world class customer service and convenience to a customer base that is highly mobile, often deployed, and in need of serious support. Does this service apply to the brokerage side of USAA’s business?

It does, somewhat. On the good side is USAA’s tech based support. Unlike many other brokerage houses, USAA is willing to conduct their business entirely through a secured webmail service that is internal to the USAA website. This may not be a big deal if you have constant access to a cell phone, but for servicemembers who may not be able to make a phone call for weeks or months at a time, this service may mean the difference between living with a major account error and having things corrected in time. USAA also offers enormous support for deployed service members, is willing to work with people designated as an account holder’s power of attorney, and has enormous protections for clients who are accessing accounts from overseas. Simply put, USAA presumes you are right and will act to protect you and your money even when you are unable to do so.

USAA investment services is not ideal for those looking for a face-to-face customer service experience. Unlike large brokers, USAA only has two physical locations and customer service for brokerage clients at the San Diego branch is done entirely through video teleconference. While this is likely not a problem for younger, tech trusting clients, it may pose a serious hardship for traditional clients who are seeking a relationship with their investment banker, for those seeking a fiduciary for financial advice, or for high net worth clients who want comprehensive advice from a full-service firm.

USAA Managed Accounts

Like their mainstream competitors, USAA offers a financial advisory service for a fee that ranges between 1.10% and 0.9% of your account balance. This fee falls in line with what market competitors, like Chase Private Client, charge. This optional service requires that you invest at least $25,000 with USAA and entitles you to personalized account advice that considers your taxes, goals, age, and personal situation. Customers used to an involved relationship with their investment advisor may find this service comforting. For many retail investors, it likely is an expense that can be avoided without much downside. This is especially true for people making use of Target Retirement funds.